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Our Terms Shape How Your Account Works

When you open an account with us, you're agreeing to the rules that keep your deposits safe, your withdrawals fast and your account access clear.

Account holder is you alonePayment methods verified before withdrawalAccess depends on local lawSupport available 24/7 across channels

Explore the Lobby Read FAQ

The Legal Basis for Your Account

berlianjitu login Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your berlianjitu login account is owned entirely by you from the moment you create it using your personal details. We require identity and payment verification before any withdrawal to protect both your funds and the integrity of the platform. Deposits made via DANA, OVO, GoPay and

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QRIS are recorded on your account statement in real time. Withdrawals are processed through the same method you deposited with, and we verify ownership of that payment instrument before releasing funds. Access to the platform where local law permits is subject to your jurisdiction; if your
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location falls outside our service area, your account will be restricted. All transactions are logged and available for your review in the account history.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET ANSWERS FAST

Reach Our Support Team About Terms

Have a question about what a clause means, or how it applies to your account? Our support team handles terms and eligibility questions around the clock. Contact us through the channel that suits you, and we'll clarify your rights and obligations within the hour during peak times.

Team online

Live Chat

Open the chat widget in your account lobby any time. Our support staff respond to terms questions within minutes during business hours and within the hour outside peak times.

Email Support

Send a detailed question to our support address and receive a written response within 24 hours. Useful for complex eligibility or policy questions you want documented.

Telegram Channel

Join our community Telegram for quick answers and updates. Our team monitors the channel seven days a week and responds to terms queries in real time.

HOW WE PROTECT YOU

Security, Data & Your Rights Under Terms

These terms aren't just legal text — they're a promise that your account, your money and your personal data are handled with care.

Account Security

Your password is hashed and never stored in plain text. Two-factor authentication is available in your account settings. We monitor for unusual login activity and alert you via email if access occurs from a new device.

Payment Verification

Before we process any withdrawal, we verify you own the DANA, OVO, GoPay or QRIS account on file. This takes under five minutes and happens invisibly; you see only the withdrawal in your account history.

Data Handling

Your personal data is encrypted in transit and at rest. We don't sell or share it with third parties. Access is limited to employees who need it for account support, payment processing or compliance.

Cookie Policy

We use cookies to remember your login state, store your language preference and track how you use the lobby so we can improve it. You can delete cookies in your browser; you'll just need to log in again.

Data Rights

You can request a copy of all data we hold about you, ask us to correct errors, or request deletion of non-transactional details. Email support with 'Data Request' in the subject line; we respond within 30 days.

Contact Privacy Team

If you have concerns about how we handle your data, contact our privacy officer through support chat or email. They will investigate and respond within 14 days with a full explanation.

Frequently Asked Questions About Terms

Your account is your responsibility from the moment you create it. We recommend using a unique password and enabling two-factor authentication in your account settings. If you believe someone else accessed your account, contact support immediately and we'll review login history and freeze the account.

Minor breaches usually trigger a warning email first. Serious violations like using someone else's payment method, creating multiple accounts, or attempting to exploit a game feature may result in account suspension while we investigate. You'll have the chance to explain before we close anything permanently.

Yes. You can close your account through settings, and we'll process any remaining balance as a withdrawal to your registered payment method within two business days. Once closed, you cannot reopen the same account; you'd need to create a new one.

It means your region determines whether you can play. Some Indonesian provinces or cities may have different regulations. If your location becomes restricted, we'll email you before any action. You can always contact support to check if your area is covered.

We keep transaction records for seven years for compliance reasons. You can view your full history in the account statement section any time. After seven years, older transactions move to archive and are no longer visible in the live dashboard but can be requested.

We investigate disputed withdrawals within 48 hours. Most cases are resolved in three to five business days. If the funds were sent to your DANA, OVO, GoPay or QRIS account, we coordinate with your bank to confirm receipt. Contact support with your withdrawal reference number to start.

No. We don't sell or share your personal data with third parties for marketing or any other purpose. We share only what's necessary with payment processors to verify transactions. Your data stays with us and is protected under encryption.

Our Terms Shape How Your Account Works

Reach Our Support Team About Terms

Live Chat

Email Support

Telegram Channel

Security, Data & Your Rights Under Terms

Account Security

Payment Verification

Data Handling

Cookie Policy

Data Rights

Contact Privacy Team

Frequently Asked Questions About Terms

01 Am I responsible for what happens on my account if someone else has my password?

02 What happens if I break one of the terms — will my account be closed?

03 Can I cancel my account and get a refund of my balance?

04 What does 'access depends on local law' mean for my account?

05 How long do you keep my transaction history?

06 If I dispute a withdrawal that didn't arrive, how long does it take to resolve?

07 Do you sell my data to other companies?

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